House of Rizz - Pricing Policy

This Pricing Policy outlines how products are priced on www.houseofrizz.com (the "Website"), operated by Adetrez Labs Private Limited ("House of Rizz," "we," "us," or "our"). By making a purchase on our Website, you agree to the terms set forth in this policy.

1. Currency
All prices for products listed on the Website are stated in Indian Rupees (INR).

2. Inclusions and Exclusions

• The prices displayed for each product are inclusive of all applicable taxes, including Goods and Services Tax (GST), unless stated otherwise.

• Product prices do not include shipping charges unless explicitly stated as part of a promotion or for orders meeting a certain threshold (refer to our Shipping Policy for details on shipping costs).

3. Accuracy of Pricing
We strive to ensure that all pricing information on our Website is accurate. However, errors may occasionally occur.

• If we discover an error in the price of any product(s) you have ordered, we will inform you as soon as possible.

• We will give you the option of reconfirming your order at the correct price or cancelling it.

• If we are unable to contact you, we will treat the order as cancelled, and if you have already paid for the product(s), you will receive a full refund.

4. Price Changes
House of Rizz reserves the right to change product prices at any time without prior notice. However, such changes will not affect orders that have already been placed and for which payment has been confirmed, except in the case of a manifest error as described in Section 3.

5. Promotions and Discounts

• From time to time, House of Rizz may offer promotional discounts or special offers on its products.

• Such promotions will be subject to specific terms and conditions, which will be clearly stated at the time of the offer.

• Discount codes, if applicable, must be entered at the checkout page to be applied. Only one discount code can typically be used per order.

• Promotions are valid for a limited time only and may be withdrawn or modified at our discretion.

6. Contact Information
If you have any questions regarding our Pricing Policy, please contact us at:
Email: houseofrizz@gmail.com
Phone: 9740013077

Adetrez Labs Private Limited
(Operating as House of Rizz)
No. 324, Sir M. Visvesvaraya Layout, 5th Block,
Near Lakshmi Venkateshwara Temple,
Bangalore, Karnataka, India, 560091

DOCUMENT 2: CONTACT US PAGE CONTENT

(Create a page on your site, e.g., www.houseofrizz.com/contact-us)

Contact House of Rizz

We'd love to hear from you! Whether you have a question about our premium homegrown coffee, need assistance with an order, or just want to share your coffee experience, please don't hesitate to get in touch.

Customer Support & General Inquiries:

• Email: houseofrizz@gmail.com

• Phone: 9740013077
  (Our phone lines are open [Specify Days, e.g., Monday - Saturday] from [Specify Time, e.g., 10:00 AM to 6:00 PM IST])

Order-Specific Inquiries:

• Email: houseofrizz@gmail.com
  (Please include your Order ID in your email for faster assistance)

Registered Business Address:

Adetrez Labs Private Limited
(Operating as House of Rizz)
No. 324, Sir M. Visvesvaraya Layout, 5th Block,
Near Lakshmi Venkateshwara Temple,
Bangalore, Karnataka, India, 560091

Connect with Us on Social Media:

• Instagram: [Your House of Rizz Instagram Profile Link]

• Facebook: [Your House of Rizz Facebook Profile Link (if any)]

• [Other Social Media Platform Name]: [Link (if any)]

We aim to respond to all inquiries within [e.g., 24-48 business hours]. Thank you for choosing House of Rizz!

DOCUMENT 3: TERMS AND CONDITIONS

House of Rizz - Terms and Conditions

Welcome to House of Rizz (www.houseofrizz.com)! This website is owned and operated by Adetrez Labs Private Limited (hereinafter referred to as "we," "us," "our," or "House of Rizz"). Our registered office is located at No. 324, Sir M. Visvesvaraya Layout, 5th Block, Near Lakshmi Venkateshwara Temple, Bangalore, Karnataka, India, 560091.

By accessing and using our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please review them carefully. If you do not agree to these terms, you should not use our website or purchase our products.

1. Acceptance of Terms
By using www.houseofrizz.com, you agree to the terms and conditions outlined in this agreement. We reserve the right to update these terms from time to time without prior notice. Your continued use of the site following any changes indicates your acceptance of the new terms. It is your responsibility to review these terms periodically.

2. Products and Services Provided
House of Rizz offers premium homegrown coffee beans and coffee powder for sale through our online platform. We strive to provide accurate descriptions, images, and pricing for our products. However, slight variations in appearance or packaging may occur. All products are subject to availability.

3. User Responsibilities

• You must be at least 18 years old or have parental/guardian consent to use our services and make purchases.

• You agree to use our website and products only for lawful purposes and in accordance with these terms.

• You are responsible for maintaining the confidentiality of your account information (if applicable) and for all activities that occur under your account.

• You agree to provide accurate, current, and complete information as required for your purchases and account.

4. Ordering, Payment, and Fees

• Payments for all products must be made in advance at the time of placing the order.

• All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. Refer to our Pricing Policy for more details.

• We accept various payment methods as indicated on our website, facilitated through our payment gateway partner.

• All fees are non-refundable, except as explicitly outlined in our Cancellation and Refund Policy.

• We reserve the right to refuse or cancel any order at our discretion, including but not limited to, orders with incorrect pricing or product information, or if fraudulent activity is suspected.

5. Intellectual Property
All content provided on www.houseofrizz.com, including but not limited to text, graphics, logos, images, product descriptions, and website design, is the property of Adetrez Labs Private Limited (House of Rizz) or its content suppliers and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

6. Limitation of Liability
To the fullest extent permitted by applicable law, Adetrez Labs Private Limited (House of Rizz) shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the website; (ii) any conduct or content of any third party on the website; (iii) any content obtained from the website; or (iv) unauthorized access, use, or alteration of your transmissions or content. Our liability for any product purchased is limited to the purchase price of that product.

7. Indemnification
You agree to indemnify, defend, and hold harmless Adetrez Labs Private Limited (House of Rizz), its directors, officers, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Website, your violation of these Terms and Conditions, or your infringement of any intellectual property or other right of any person or entity.

8. Governing Law and Dispute Resolution
These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka.

9. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed from the remaining provisions, and the remaining provisions shall continue in full force and effect.

10. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after such changes are posted will constitute your acceptance of the new Terms and Conditions.

11. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us at:
Adetrez Labs Private Limited (Operating as House of Rizz)
No. 324, Sir M. Visvesvaraya Layout, 5th Block,
Near Lakshmi Venkateshwara Temple,
Bangalore, Karnataka, India, 560091
Email: houseofrizz@gmail.com
Phone: 9740013077

DOCUMENT 4: PRIVACY POLICY

(Create a page on your site, e.g., www.houseofrizz.com/privacy-policy)

House of Rizz - Privacy Policy

Adetrez Labs Private Limited, operating as House of Rizz ("House of Rizz," "we," "us," or "our"), is committed to protecting your privacy. This policy outlines our practices regarding the collection, use, storage, and disclosure of your personal information when you visit www.houseofrizz.com (the "Website") or purchase our products. Our registered office is at No. 324, Sir M. Visvesvaraya Layout, 5th Block, Near Lakshmi Venkateshwara Temple, Bangalore, Karnataka, India, 560091.

1. Information We Collect
We collect personal information when you use our Website, create an account, place an order, subscribe to our newsletter, or communicate with us. This information may include:

• Personal Identifiers: Your name, email address, phone number.

• Contact Information: Shipping address, billing address.

• Payment Information: Payment card details or other payment information (processed securely by our third-party payment gateway, such as Razorpay; we do not store your full card details on our servers).

• Order History: Details of products you have purchased and your preferences.

• Technical Information: IP address, browser type, device information, operating system, and browsing activity on our Website (collected through cookies and similar technologies).

• Communications: Records of your correspondence with us.

2. How We Use Your Information
We use your personal information for the following purposes:

• To process, fulfill, and deliver your orders for coffee beans and powder.

• To communicate with you regarding your orders, inquiries, customer service requests, and provide updates.

• To manage your account and provide you with a personalized experience on our Website.

• To improve our Website, products, and services, including analytics and research.

• To send you marketing and promotional communications (e.g., newsletters, special offers) if you have consented to receive them. You can opt-out at any time.

• To comply with legal obligations, prevent fraud, and enforce our terms and conditions.

3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information with trusted third parties only in the following circumstances:

• Service Providers: Third-party companies that assist us in operating our Website, processing payments (e.g., Razorpay), fulfilling orders (e.g., shipping and logistics partners), data analysis, and marketing services. These providers only have access to the information necessary to perform their functions and are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

• Legal Requirements: If required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of House of Rizz, our customers, or others.

• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction, subject to standard confidentiality arrangements.

4. Data Security
We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, or destruction. These include SSL encryption for data transmission. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices
Subject to applicable law, you have certain rights regarding your personal information:

• Access: You may have the right to request access to the personal information we hold about you.

• Correction: You may have the right to request correction of inaccurate or incomplete information.

• Deletion: You may have the right to request deletion of your personal information (under certain conditions, such as when it is no longer necessary for the purposes for which it was collected).

• Opt-Out of Marketing: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or by contacting us directly.
  To exercise these rights, please contact our Grievance Officer using the details provided below.

6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (e.g., web beacons, pixels) to enhance your browsing experience, analyze website traffic, personalize content, and understand user behavior. Cookies are small text files stored on your device. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our Website.

7. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as for tax, legal, or accounting purposes).

8. Children's Privacy
Our Website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information promptly.

9. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our Website with an updated "Last Updated" date. We encourage you to review this policy regularly.

10. Grievance Officer / Contact Information
If you have any questions, concerns, requests regarding your personal information, or wish to report a grievance related to this Privacy Policy, please contact our Grievance Officer:
Name of Grievance Officer: [Name of Your Grievance Officer - This should be a specific person's name]
Adetrez Labs Private Limited (Operating as House of Rizz)
No. 324, Sir M. Visvesvaraya Layout, 5th Block,
Near Lakshmi Venkateshwara Temple,
Bangalore, Karnataka, India, 560091
Email: houseofrizz@gmail.com
Phone: 9740013077

DOCUMENT 5: CANCELLATION AND REFUND POLICY

(Create a page on your site, e.g., www.houseofrizz.com/cancellation-refund-policy)

House of Rizz - Cancellation and Refund Policy

At House of Rizz (www.houseofrizz.com), operated by Adetrez Labs Private Limited, we are committed to providing you with the finest homegrown coffee and a satisfactory shopping experience. This policy outlines the conditions under which order cancellations and refunds are managed.

1. Order Cancellation by Customer

• You may request to cancel your order within [e.g., 2 hours] of placing it, OR before it has been dispatched from our facility, whichever is earlier.

• To request a cancellation, please contact us immediately at houseofrizz@gmail.com or call us at 9740013077 with your Order ID.

• If your order has already been dispatched, it cannot be cancelled under this clause. In such cases, please refer to our Returns section below if applicable.

2. Order Cancellation by House of Rizz
House of Rizz reserves the right to cancel any order without any prior notification for reasons including, but not limited to:

• Unavailability of the product(s) ordered.

• Errors in product information or pricing displayed on the Website.

• Issues identified by our credit and fraud avoidance department.

• Inability to deliver to the provided shipping address or non-serviceable Pincode.
  If we cancel your order after payment has been received, you will be notified, and a full refund will be processed to your original payment method within [e.g., 7-10 business days].

3. Returns and Refunds
Due to the perishable nature of coffee and for hygiene and food safety reasons, we generally do not accept returns or offer refunds on coffee beans or powder once an order has been successfully dispatched and delivered, except under the following specific conditions:

• Product Damaged in Transit: If you receive a product that has been visibly damaged during shipping (e.g., torn packaging leading to spillage), please contact us within [e.g., 48 hours] of delivery. You will need to provide your Order ID, a clear description of the damage, and clear photographic evidence of the damaged product and its packaging.

• Incorrect Product Received: If you receive a product different from what you ordered (e.g., wrong variant or quantity), please contact us within [e.g., 48 hours] of delivery with your Order ID and clear photographic evidence of the incorrect product received, along with the original packaging.

• Defective Product (Manufacturing Defect): If you believe the product has a manufacturing defect (e.g., issues with packaging integrity not caused by transit, such as a faulty seal evident upon opening), please contact us within [e.g., 48 hours] of delivery with details, your Order ID, and photographic evidence.

Process for Claims (Damaged, Incorrect, or Defective Products):

• Upon receiving your claim with all required information (Order ID, description, photos) within the specified timeframe, our team will review it.

• If your claim is validated, we may, at our sole discretion, offer one of the following:

  • A replacement of the same product (subject to availability).

  • A full or partial refund to your original payment method.

• We may require you to return the damaged/incorrect/defective product. If so, we will provide instructions for the return shipment, and in such validated cases, we may cover reasonable return shipping costs or arrange for a reverse pickup.

Non-Refundable/Non-Returnable Situations:

• We do not offer refunds or exchanges based on personal taste preferences, aroma, or other subjective characteristics of the coffee.

• Products that have been opened, partially consumed, or tampered with by the customer (unless a manufacturing defect is proven as per the above).

• Claims made after the specified timeframe (e.g., 48 hours of delivery for damaged/incorrect/defective items).

• Products returned without prior authorization from House of Rizz.

4. Refund Processing

• Approved refunds will typically be processed within [e.g., 7-10] business days from the date we confirm the refund eligibility and, if applicable, receive the returned product.

• Refunds will be issued to the original payment method used at the time of purchase. The time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.

• Shipping charges (if any) are non-refundable unless the return is due to an error on our part (e.g., incorrect product shipped) or a validated manufacturing defect.

5. Contact Information
For any questions regarding cancellations, returns, or refunds, or to submit a claim, please contact us at:
Email: houseofrizz@gmail.com
Phone: 9740013077
Please include your Order ID in all communications for faster processing.

DOCUMENT 6: SHIPPING POLICY

(Create a page, e.g., www.houseofrizz.com/shipping-policy)

House of Rizz - Shipping Policy

This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from www.houseofrizz.com (the "Website"), operated by Adetrez Labs Private Limited ("House of Rizz," "we," "us," or "our").

1. Shipping Destinations
We currently ship our premium homegrown coffee beans and powder to most pin codes across India. We are continually working to expand our reach. If your location is not serviceable by our courier partners, we will inform you at the time of order placement or shortly thereafter, and any payment made will be refunded.

2. Order Processing Time

• Orders are typically processed and dispatched within [e.g., 1-3 business days] (Monday to Friday, excluding public holidays) from the date of order confirmation and payment receipt.

• During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience.

3. Shipping Partners
We partner with reputable third-party courier services (e.g., [Mention 1-2 examples if you know them, like Delhivery, Blue Dart, XpressBees, or state "leading courier companies"]) to ensure timely and secure delivery of your orders. The choice of courier partner for your order will be at our discretion.

4. Shipping Costs

• Shipping costs are calculated at checkout based on the total weight of your order and the delivery location.

• We offer FREE shipping on all orders above a cart value of INR [Specify Free Shipping Threshold, e.g., 799].

• For orders below INR [Specify Free Shipping Threshold], a flat shipping fee of INR [Specify Flat Shipping Fee, e.g., 60] will be applied.

• Any applicable shipping charges will be clearly displayed at checkout before you complete your payment.

5. Estimated Delivery Time

• Once dispatched, estimated delivery time is typically [e.g., 3-7 business days] for most locations within India.

• Deliveries to remote areas, or during times of high shipping volumes, adverse weather conditions, or other unforeseen circumstances beyond our control, may take longer.

• The estimated delivery times are indicative only and do not constitute a guarantee.

6. Order Tracking

• Once your order is dispatched, you will receive an email and/or SMS notification containing the shipping details and a tracking number/link.

• You can use this information to track the status of your shipment on the respective courier partner's website.

7. Packaging
We take utmost care in packaging our coffee to ensure it reaches you fresh and in perfect condition, minimizing any risk of damage during transit.

8. Delivery Attempts & Address Accuracy

• Our courier partners will typically attempt delivery [e.g., 2-3 times]. If they are unable to deliver the package after these attempts, the package may be returned to us.

• It is your responsibility to provide the complete and accurate shipping address, including a valid phone number and pin code. House of Rizz is not responsible for delivery delays or failures due to incorrect or incomplete address information provided by the customer.

• In case of non-delivery due to an incorrect address or unavailability of the recipient, any re-shipping charges will be borne by the customer.

9. Receipt of Damaged Goods
If you receive a package that appears to be tampered with or damaged externally, please do not accept it from the courier. If you do accept a package and later find the product inside is damaged, please refer to our Cancellation and Refund Policy for instructions on how to report it within the stipulated timeframe.

10. Contact Information
If you have any questions regarding our Shipping Policy or your order's shipment, please contact us at:
Email: houseofrizz@gmail.com
Phone: 9740013077